Refund & Return Policy – Earmark Organic

Thank you for using Assistly! Our Refund Policy outlines the conditions and procedures for returns and refunds. By making a purchase, you agree to comply with these terms.

We want you to be completely satisfied with your purchase from Assistly. If you are not satisfied, please review our refund policy below.

Eligibility for Refunds
We accept refund requests under the following conditions:
The product was damaged or defective upon delivery.
The incorrect product was delivered.
Refund requests must be made within [specific number] days of receiving your order.

Non-Refundable Items
The following items are not eligible for refunds:
Products that have been used, opened, or tampered with.
Digital products, downloadable content, or subscription services.
Sale or clearance items.

How to Request a Refund
To request a refund, please contact us via:
Email: [Insert email address]
Phone: [Insert phone number]
Order Information: Include your order number, proof of purchase, and details of the issue.

Refund Process
Once we receive your request:
We will review the issue and respond within [specific number] business days.
If approved, refunds will be processed to your original payment method within [specific number] business days.
In some cases, we may require the return of the product before processing the refund.

Shipping Costs
Refunds for shipping fees are only provided if the error was on our part (e.g., incorrect or defective products). Return shipping costs for eligible refunds are the customer’s responsibility unless stated otherwise.

Changes to Refund Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be reflected on this page with an updated effective date.